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Thank you! Examples: neighbor, talk with (not talk to), on the street (not in the street). All the best. Ask each student read one side of one a role-play card, silently, to his/herself. I teach many business English classes, so most scenarios are business-related. It turns out that he really likes the latest iPhone, but is hesitant to commit to a purchase at the price listed. You have an employee that hasn’t been performing well. You haven’t been able to spend much time with your family, and your husband/wife is threatening to divorce you. 1) A company that manufactures furniture increasingly finds that their workforce speaks Spanish fluently but not English. These are based around the most common type of customers most salespeople will encounter across the board. Some people, huh?! You wouldn’t teach a beginner to swim by throwing them into the deep end. For example in The Sleeping Mountain role-playing scenario, students take on the roles of residents of a town. Thank you. No need to be the word police. Join our list of 15,756 subscribers and get the best of our content in your inbox. (3a) You are a boss. – ESL/EFL Business English Role-play cards copyright Matthew Barton of English Current. For the purpose of this article, we’ll set the scene at a consumer electronics store, but these skills can be readily translated to any type of business – even online! While the late delivery might not be your fault, and the customer’s attitude might trigger defensiveness, so the important thing to do is to apologize and assure them that you’re working on resolving the issue. Thanks! Think of the daily challenges faced by the persona/role, what is important to their business, and how they may react to this particular call. Have someone - preferably a manager - designated to run the activity and evaluate the performances. When each department has finished role-playing encourage departments to mingle and discuss how the suggested scenarios … The dog barks loudly every night, and you can’t sleep. I think my intermediate to advanced conversation students will have fun with them. Don't worry, just enter your email address and set a new one. It can be difficult, especially in the rep-to-rep role-play exercises, but try to keep the wild and crazy responses to a minimum to maximize the effectiveness of the training session. Role-playing happens when two or more people act out roles in a particular scenario. A customer ordered a product online, and they still haven’t received it after the expected delivery date. Should English classes be offered to the workers? Write role-cards for the following role-plays: o A meeting to discuss the possible purchase of new premises in a foreign city. However, they express concern that they may be pushed to buy something more expensive primarily for the company’s benefit. If after all that they remain reluctant, you still have a potential lead on a sale; you can continue to connect with them, such as through an offer to demonstrate the product, or by offering a pamphlet with detailed information about its features. thanks. You are in your office. Exercise: A customer browses at length, rebuffing inquiries from your staff to see if they can help her. Please talk to your boss. The role play should be somewhat flexible and customizable to the audience. How your team can prepare: First, emphasize the importance of asking every customer if there is anything that they can help them with, both during the browsing process and at checkout. Exercise: A customer browses at length, rebuffing inquiries from your staff to … (4b) Your boss has been forcing you to work more and more overtime every week. Thanks for the inspiration. Role Play #1. Maybe I’ll be able to develop something myself. The Silent Customer. I do take the liberty of a minor change here and there (usually just to correct for the difference between British and American English and spelling), or to place it in a more culturally accurate context (I am in Beijing).

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